Question 1

Which countries does Cleanaa serve?

Accepted Answer

Cleanaa is a pan-African cleaning platform. We currently operate in South Africa, Nigeria and Kenya, with expansion underway to Ghana, Rwanda, Zambia, Botswana and Namibia.

Question 2

What cleaning products do you use?

Accepted Answer

We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. If you have specific product preferences or allergies, please let us know and we'll accommodate your needs.

Question 3

How do I schedule or reschedule a cleaning?

Accepted Answer

You can easily schedule or reschedule cleanings through your dashboard after subscribing to a plan. Log in, navigate to your upcoming visits, and use the reschedule option. Use the in-app support area if you need more help.

Question 4

What's included in a standard cleaning?

Accepted Answer

Our standard cleaning includes dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms and kitchens, wiping down appliances, making beds, and emptying trash. Deep cleaning services include additional tasks like inside oven cleaning, window washing, and more.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. Many clients provide access instructions through their dashboard. Our cleaners are fully vetted, insured, and trusted professionals. You'll receive real-time updates and before/after photos.

Question 6

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our priority. If you're not happy with any aspect of our service, contact us within 24 hours and we'll send a team back to address your concerns at no additional cost.

Question 7

How are your cleaners vetted?

Accepted Answer

All our cleaners undergo thorough background checks, reference verification, and extensive training. They are fully insured and bonded for your peace of mind.

Question 8

Can I request the same cleaner each time?

Accepted Answer

Absolutely! Once you find a cleaner you love, you can request them for all future visits through your dashboard or by contacting us directly.